Tips & How To
MLS Related Tips & How-to Guides
For Support During GRAR Office Hours
Member Services
For help with your membership or dues, account access, lockboxes, and all general questions, contact Member Services:
- Phone: 585-292-5000
- “Ardi” AI Text/Phone Assistant (24 hours/7 days a week): 585-565-5797
- Email: GRARHelpDesk@grar.net
- Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm
MLS Tools & Tech Support
For help with Matrix or other MLS tools, apps, and tech, send an email to MLStools@grar.net
You can also find our tech guides and vendor support contacts below:
Listing Violations
To report a violation, click the yellow Report Data Error icon from the Realtor or 360 Display/Report in Matrix.
To report a potential “off-market” violation, send an email (all reports are confidential) to MLSrules@grar.net with:
- The listing’s MLS number
- Photo or screenshot
- Short description of the potential violation
Jump to a Section
Matrix Tips & How-to Guides
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Matrix Personal Branding Info (PDF)
- Matrix Branding Center (video)
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Glossary of Matrix Data Input Fields
- Listing Input (Add/Edit /Copy) Tips
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Guide to Virtual Property Visits
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.
MLS Touch App
OneHome Portal & App
ShowingTime*
- Quick Start Guide
- Mobile App Guide
- Next Gen Quick Start Guide (Rev. 8/2023)
- Next Gen Knowledge Base
- Showing Beacon Quick Start Guide
- ShowingTime Settings Tips
- ShowingTime SMS Notification Opt-In
- Waitlist Feature
Realist
REALTORS Property Resource (RPR)
Domus Analytics Interactive Market Stats*
- Domus Benefit Flyer (2025)
- Quick overview video covering the Top 5 Reasons to Use Stats
- Domus University
RentSpree*
- RentSpree FAQs
- Getting started webinar (Registration required)
Supra*
TransactionDesk*
- Quick Start Guide and FAQs
- Setting up Transaction Templates (for Agents)
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
- Lone Wolf Systems Status
