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Tips & How To

MLS Related Tips & How-to Guides

For Support During GRAR Office Hours

Member Services

For help with your membership or dues, account access, lockboxes, and all general questions, contact Member Services:

  • Phone: 585-292-5000
  • “Ardi” AI Text/Phone Assistant (24 hours/7 days a week): 585-565-5797
  • Email: GRARHelpDesk@grar.net
  • Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm

MLS Tools & Tech Support

For help with Matrix or other MLS tools, apps, and tech, send an email to MLStools@grar.net

You can also find our tech guides and vendor support contacts below:

Listing Violations

To report a violation, click the yellow Report Data Error icon from the Realtor or 360 Display/Report in Matrix.

To report a potential “off-market” violation, send an email (all reports are confidential) to MLSrules@grar.net with:

  • The listing’s MLS number
  • Photo or screenshot
  • Short description of the potential violation
Vendor Support Contacts
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Matrix Tips & How-to PDFsMLS Tools & Apps HelpOther Tips & How-To's
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Matrix Tips & How-to Guides

Matrix User Guides

Setting Up Matrix

Matrix Search Tips

Matrix Auto-Emails

Matrix Data & Stats

Creating Listings in Matrix

Open Houses in Matrix

Matrix Appraiser Tools

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MLS Tools & Apps Help

*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.

MLS Touch App

OneHome Portal & App

ShowingTime*

Realist

RentSpree*

REALTORS Property Resource (RPR)

Supra*

Domus Analytics Interactive Market Stats*

Transact*

The new “Transact” platform launched in June, 2025. This new system will eventually replace TransactionDesk and zipForm from Lone Wolf (likely in 2027). This agent-centric platform combines the features of TransactionDesk with an upgraded, deal-centered workflow that enables agents to track the deal’s clients, paperwork, and timeline all in one transaction.
Note – All features are not available in Transact yet, such as Upload to Matrix from Data Input Forms. We expect to see that feature at some point. Keep in mind that this is a completely new system, so some things may not come over automatically or will at some point. For example, they may eventually provide a way to bring your templates over but in the meantime, feel free to recreate them in Transact.

Your existing data is still available in TransactionDesk and or zipForm (Otsego-Delaware members), and you can continue using the platform—or choose to try out the new Transact. Once we’ve fully migrated to Transact,  all existing TransactionDesk/zip data files will be view-only.  Feel free to give it a try and know that this new tool is a work in progress. Use the normal support number to report issues or ask questions at 800-668-8768 or tdsupport@lwolf.com. Feel free to copy us so we can keep a list too at mlstools@grar.net.

We’ve created some tips and guides to help you get started with Transact:

TransactionDesk*

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Other Tips & How-To's

Third-Party Tools

Browser/Internet Issues

City Neighborhood Maps

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