Tips & How To
MLS Related Tips & How-to Guides
Contact GRAR Member Services Support
- Phone: 585-292-5000
- Email: GRARHelpDesk@grar.net
- Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm
Tech Guides
Report a Listing Violation
Listing Violation
To report a violation, click on the yellow Report Data Error icon from a Realtor or 360 Display/Report from the listing in Matrix
Potential “Off-Market” Violation
Send an email to MLSrules@grar.net with:
- The listing’s MLS number
- Photo or screenshot
- Short description of the potential violation (all reports are confidential)
Vendor Support Contacts
AnswerLink (Matrix/Realist)
- Phone: 833-753-0536
- Hours: Mon-Fri from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm
- Online Help: Matrix Help Center
From your Matrix home page, click your name and choose “Help” - ADA Phone Line: 844-209-0134
- ADA Phone Hours: Mon-Fri from 8am-8pm
MLS Touch
- Phone: 888-765-9223
- Email: support@prospects.com
- Hours: Mon-Fri from 9am to 6pm (Fri from 9am to 1pm in July & Aug)
- Online Help: Help Center
TransactionDesk
- Phone: 800-668-8768
- Email: tdsupport@lwolf.com
- Chat: From TransactionDesk, click the “Support” icon and choose “Live Support”
- Hours: 24/7 phone support; Mon-Fri during business hours
- Online Help:Tech Training
ShowingTime
- Phone: 800‐379‐0057
- Email: support@showingtime.com
- Chat: Live chat support
- Hours: Mon-Fri from 9am to 10pm & Sat/Sun from 9am to 6pm
- Online Help: Tech Training
REALTOR.com
- Phone: 800-878-4166, option 1
- Email: CustomerCare@realtor.com
- Hours: Mon-Fri from 9am to 8pm
- Online Help: Training & Support
REALTORS Property Resource (RPR)
- Phone: 877-977-7576
- Email: info@narrpr.com
- Online Help: Training & Support
Supra
- Phone: 877-699-6787
- Email: suprasupport@carrier.com
- Hours: Available 7 days a week from 8am to 10pm
- Online Help: Training & Support
ListHub & ePropertyWatch
ListHub
- Phone: 877-560-0171
- Email: info@lishub.net
- Online Help: Training & Support
ePropertyWatch
- Phone: 844-530-8859
- Hours: Mon-Fri from 8:30am to 8:30pm & Sat/Sun from 8:30am to 3:30pm
- Online Help: Training & Support
Jump to a Section
Matrix Tips & How-to PDFs
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Matrix Personal Branding Info
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Glossary of Matrix Data Input Fields
- Entering a Comp-Only Listing
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Editing the Map on a Listing
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Guide to Virtual Property Visits
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
MLS Touch App
OneHome Portal & App
ShowingTime
- Quick Start Guide
- Mobile App Guide
- ShowingTime Settings Tips
- Next Gen Quick Start Guide (Rev. 8/2023)
- Next Gen Knowledge Base
- Waitlist Feature
- Showing Beacon Quick Start Guide
Realist
TransactionDesk
- Quick Start Guide and FAQs
- Setting up Transaction Templates (for Agents)
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
- Lone Wolf Systems Status
RentSpree
REALTORS Property Resource (RPR)
Other Tips & How-To's
Third-Party Sites
- Third-Party Website Advertising Guidelines
- Third-Party Website Tips & Tricks
- Realtor.com Agent Dashboard
