Skip to main content
585-292-5000

Matrix / MLS Support

For Support During GRAR Office Hours

Member Services

For help with your membership or dues, account access, lockboxes, and all general questions, contact Member Services:

  • Phone: 585-292-5000
  • Email: GRARHelpDesk@grar.net
  • Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm

MLS Tools & Tech Support

For help with Matrix or other MLS tools, apps, and tech, send an email to MLStools@grar.net

You can also find our tech guides and vendor support contacts below:

Listing Violations

To report a violation, click the yellow Report Data Error icon from the Realtor or 360 Display/Report in Matrix.

To report a potential “off-market” violation, send an email to MLSrules@grar.net with:

  • The listing’s MLS number
  • Photo or screenshot
  • Short description of the potential violation (all reports are confidential)

Vendor Support Contacts

AnswerLink (Matrix/Realist)

  • Phone: 833-753-0536
  • Hours: Mon-Fri from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm
  • Online Help: Matrix Help Center
    From your Matrix home page, click your name and choose “Help”
  • ADA Phone Line: 844-209-0134
  • ADA Phone Hours: Mon-Fri from 8am-8pm

MLS Touch

TransactionDesk

  • Phone: 800-668-8768
  • Email: tdsupport@lwolf.com
  • Chat: From TransactionDesk, click the “Support” icon and choose “Live Support”
  • Hours: 24/7 phone support; Mon-Fri during business hours
  • Online Help:Tech Training

ShowingTime

REALTORS Property Resource (RPR)

Realtor.com

RentSpree

Supra

ListHub

ePropertyWatch
  • Phone: 844-530-8859
  • Hours: Mon-Fri from 8:30am to 8:30pm & Sat/Sun from 8:30am to 3:30pm
  • Online Help: Training & Support

Designed and developed by